Solutions / Operations and supply chain
Field service field service management
Field service software takes a complaint, assigns the nearest qualified technician, gives them the job history and parts on their phone, and closes the job with photos, a customer signature and payment. For companies selling equipment, AMC renewals and spare parts are often where the profit sits.
Modules
Modules we build into your Field service
Start with the modules that matter most and add the rest in later releases.
- Call registration
- Complaints from phone, WhatsApp, web and dealer portals logged against the customer, product and serial number.
- Scheduling and dispatch
- Assignment by skill, location and workload, with a map view of technicians and today's jobs.
- Technician app
- Android app with job details, service history, checklists, photos, customer OTP or signature, and offline mode.
- Warranty and AMC
- Warranty checks by serial number, AMC contracts with scheduled preventive visits and renewal reminders.
- Spare parts
- Van stock per technician, parts requests, returns of defective parts, and consumption billed or charged to warranty.
- Billing on site
- GST invoices generated on the spot and payment by UPI link or QR before the technician leaves.
- SLA and feedback
- Response and resolution timers by contract, escalation, and customer rating by SMS or WhatsApp.
AI built in
Where AI saves time in this system
Fault diagnosis help
Suggests likely causes and fixes from the symptom, model and past jobs, so junior technicians fix more on the first visit.
Smart assignment
Recommends the technician most likely to finish the job in one visit, considering skills, parts in van and travel time.
Voice job notes
Technicians speak their job notes in their own language and the app writes them up.
Failure trends
Spots models, batches or components with rising failure rates and reports them to quality.
- Open calls
- 312
- First-time fix rate
- 78%
- Calls within SLA
- 89%
- AMC renewals due
- 146
Calls closed per day
SLA met by region (%)
- Ahmedabad93
- Surat88
- Vadodara90
- Rajkot81
- Mumbai76
Effort and cost
USD 600 to 1,300
INR 59,700 to 1,29,350, plus taxes, for a typical first release
- Effort
- 300 to 650 hours
- Timeline
- First release in 5 to 7 weeks
At the 2good.dev rate of USD 2 or INR 199 per hour, billed against outputs you accept. Your own estimate depends on modules, integrations and data migration.
Build, buy or both
Zoho FSM, Salesforce Field Service, ServiceNow and several Indian products cover the standard flow well, and for a small service team they are the quicker route. Custom pays off when you have hundreds of technicians and per-user pricing becomes heavy, when your dealers and service partners must work on the same system, or when warranty, AMC and spare parts rules are specific to your products. A common hybrid keeps the ERP for parts and accounts and builds the call centre screen and technician app around it.
Connects with
- Tally
- SAP
- Salesforce
- Google Maps
- WhatsApp Business
- Razorpay
- UPI
- Zoho
Industries
Sectors that use Field service this way
Questions
Field service: common questions
Will the app work where there is no signal?
Yes. Technicians can open jobs, fill checklists and take photos offline. Everything syncs when they are back in coverage.
Can dealers and service partners use it?
Yes. Partners get their own login, see only their jobs, and their technicians use the same app.
How are spare parts tracked?
Each technician has a van stock. Parts used on a job are deducted, charged to the customer or warranty, and defective parts are tracked until they are returned.
Talk to us
Planning your Field service?
Tell us what you use today and what is not working. We will say whether to extend it or build.
Start a conversation
Tell us what you are trying to build.
Share the problem in a short call. You leave with a clear view of the approach, the team and the cost.
A specialist replies within one working day. The first conversation is free.