Industry
Automotive
Dealers, workshops and parts supply in step, from test drive to the fifth service. Automotive in India runs through OEMs, Tier 1 and Tier 2 component makers, dealer networks and independent workshops, across two wheelers, cars, commercial vehicles and tractors. Margins for dealers come increasingly from service, parts and finance, while component suppliers live by OEM schedules and quality audits.
- Vehicle dealerships and dealer groups
- Auto component manufacturers
- Independent workshops and service chains
- Used car platforms
- EV makers and charging operators
- Fleet and mobility operators
The pressure points
What slows automotive teams down
- Dealer and OEM systems out of step
- OEM DMS covers some processes, but dealers still run accessories, insurance, finance and used cars on separate tools and spreadsheets.
- Unpredictable parts demand
- Thousands of part numbers with seasonal and model specific demand lead to stockouts on fast movers and dead stock on slow ones.
- Customers lost after the free services
- Once free services end, many customers move to local garages because reminders are generic and follow up is weak.
- Supplier quality and delivery pressure
- Component suppliers face strict OEM delivery schedules, PPAP and audit requirements, often with manual quality records.
Systems this sector runs on
The software we build and connect
Each of these can be built new, extended from what you already use, or connected to your existing ERP and accounting.
- Dealer and Distributor Management SystemDealer and distributorDealer orders, stock, schemes, claims and secondary sales visibility for OEMs and distributors.
- Customer Relationship ManagementCRMLeads, test drives, bookings, finance and insurance, and service retention campaigns across the vehicle's life.
- Booking, Scheduling and Reservation SystemBooking and reservationsOnline and WhatsApp service booking with bay capacity, pickup and drop and reminders.
- Supply Chain and Warehouse ManagementSupply chain and WMSParts inventory across branches with bin locations, auto replenishment and inter branch transfers.
- Manufacturing Execution SystemMESFor component makers: production tracking, OEE and traceability required by OEM customers.
- Business Intelligence and Management DashboardsBI and dashboardsSales funnel, service retention, parts fill rate and workshop productivity by branch.
Built for this sector
Systems specific to automotive
The work that generic software does not cover, and where most of the value sits.
- Workshop job card system
- Digital job cards with inspection photos, estimates approved by the customer on WhatsApp, technician time tracking and parts issue.
- Warranty claims management
- Claim preparation with failure codes, photos and part returns, submission to the OEM and tracking of rejections and recoveries.
- Telematics and connected vehicle dashboards
- Vehicle location, health and usage data for fleets, with service alerts based on actual running.
- Used vehicle evaluation and refurbishment
- Inspection checklists, valuation, refurbishment job tracking and listing for exchange and pre owned vehicles.
Where AI helps
AI use cases with a clear return
Service booking voice agent
Calls customers when service is due, offers slots and books them, in Hindi, Gujarati or English.
More customers return to the authorised workshop and advisors spend less time on reminder calls.
Parts demand forecasting
Forecasts demand per part and branch from the vehicle population in your area, service history and season.
Better fill rates on fast moving parts with less capital tied up in slow stock.
Warranty claim checks
Reviews claims for missing photos, wrong failure codes or policy violations before submission to the OEM.
Fewer rejected claims and less money written off.
Technician assistant on service manuals
Technicians ask about torque values, fault codes and procedures and get answers from the service manuals and bulletins.
Faster diagnosis and fewer repeat repairs, especially for newer technicians.
What your team would see
- Retail sales (month)
- 1,284
- Service retention
- 64%
- Parts fill rate
- 91.5%
- Warranty claims rejected
- 4.2%
Monthly workshop visits, thousands
Revenue by stream, %
- Vehicle sales58
- Service labour12
- Parts15
- Finance and insurance9
- Accessories6
A sample of the kind of dashboard we build for this sector. Figures are illustrative.
Connects with
- OEM dealer management systems
- Vahan and Parivahan for registration data
- Insurance and finance partner portals
- Telematics devices
- Tally or SAP
- WhatsApp Business and IVR
- GST e-invoice portal
Rules we design for
- Central Motor Vehicles Rules 1989
- AIS 140 for tracking devices
- IATF 16949 (for component makers)
- Bharat Stage VI emission norms
- GST e-invoicing
- DPDP Act 2023
Typical stack
Before you start
Automotive: common questions
We already use the OEM's DMS. Why add anything?
The OEM DMS covers what the OEM needs. We fill the gaps around it, such as multi brand reporting, accessories, used cars and WhatsApp service flows, and sync data so each entry is made once.
Can component suppliers use this for OEM audits?
Yes. Traceability, control plans, inspection records and PPAP documents are kept in the system so audit evidence is ready when the OEM visits.
How do you handle connected vehicle data privacy?
Location and driving data is collected with clear consent, used for stated purposes and retained for limited periods, in line with the DPDP Act.
Talk to us
Working in automotive?
Tell us which process hurts most. Someone who knows the sector will reply with two or three options and rough hours.
All industriesStart a conversation
Tell us what you are trying to build.
Share the problem in a short call. You leave with a clear view of the approach, the team and the cost.
A specialist replies within one working day. The first conversation is free.