Industry
Telecom
Field jobs and billing for ISPs and tower companies. Telecom runs on networks that never switch off, large field teams and millions of small transactions. Operators have OSS and BSS stacks from large vendors, but regional ISPs, tower companies and their partners often manage installs, faults and billing across several tools. Software fits around those stacks: field work, self-care, partner channels and the data operations teams need to act on.
- Regional ISPs and fibre broadband providers
- Mobile operators and their partners
- Tower and infrastructure companies
- Enterprise connectivity and managed network providers
- Cable and IPTV operators
The pressure points
What slows telecom teams down
- Tickets and field work in separate tools
- A customer fault is logged in one system, dispatched over WhatsApp and closed in a spreadsheet. Nobody can see the real time to restore.
- Billing disputes take weeks
- Plan changes, prorated charges and failed auto-debits lead to disputes that need someone to rebuild the bill by hand.
- Network data that operations cannot use
- Alarms and performance counters live in the NMS. Operations and management get a daily export and little else.
- Partner channels are hard to manage
- Franchisees, resellers and local cable operators sell and service customers, but commissions and stock of CPE are tracked loosely.
Systems this sector runs on
The software we build and connect
Each of these can be built new, extended from what you already use, or connected to your existing ERP and accounting.
- Field Service ManagementField serviceNew connections, fault visits and preventive maintenance at sites, with skills, SLAs, spares and proof of completion.
- Recurring Billing and Subscription ManagementBilling and subscriptionsPlans, add-ons, prorating, prepaid and postpaid cycles, auto-debit and GST invoicing for retail and enterprise customers.
- Customer Relationship ManagementCRMCustomer and enterprise account view across sales, orders, tickets and billing.
- Customer and Partner Self-Service PortalsCustomer portalsSelf-care for plan changes, payments, usage, speed tests and fault reporting on web, app and WhatsApp.
- Enterprise Asset Management and CMMSAsset maintenanceTower sites, DG sets, batteries and rectifiers with PM schedules, energy readings and outage history.
- Dealer and Distributor Management SystemDealer and distributorFranchisee and reseller onboarding, CPE stock, activations and commission statements.
Built for this sector
Systems specific to telecom
The work that generic software does not cover, and where most of the value sits.
- OSS and BSS integration layer
- APIs that connect provisioning, inventory, mediation and billing so an order activates without manual steps.
- Fibre network inventory
- Routes, splitters, ports and customer drops on a map, so planners know capacity and engineers know where to go.
- Site energy management
- Grid, DG and battery hours per tower site, fuel consumption and theft alerts.
- Number and KYC workflows
- Customer acquisition forms, document checks and record keeping in line with DoT KYC instructions.
Where AI helps
AI use cases with a clear return
Customer support agent
Handles plan changes, bill queries and outage questions on WhatsApp and chat, checking the network status for the customer's area.
Call volumes drop during outages because customers already have an answer
Fault prediction from alarms
Learns which alarm patterns come before site outages or link failures and flags sites for preventive visits.
More faults fixed before customers notice
Churn signals
Combines usage drops, complaints, payment delays and speed test results to score churn risk.
Retention offers reach customers before they port out
Engineer dispatch
Suggests the engineer for each job by skill, location, spare parts in the van and SLA.
More jobs closed per engineer per day
Ticket summarisation
Summarises long ticket histories and call notes for the next agent or engineer.
Customers do not have to repeat themselves
What your team would see
- Active subscribers
- 2.38L
- Faults restored within SLA
- 87%
- Monthly churn
- 1.9%
- Open installs
- 642
Faults reported per day
Fault restoration within SLA by zone
- North91
- Central88
- East79
- West84
- Rural66
A sample of the kind of dashboard we build for this sector. Figures are illustrative.
Connects with
- OSS and NMS platforms
- BSS and billing systems
- RADIUS and AAA servers
- Payment gateways and UPI autopay
- GIS platforms
- WhatsApp Business
- DigiLocker and e-KYC providers
Rules we design for
- Telecommunications Act 2023
- TRAI regulations
- DoT licence conditions
- TCCCPR 2018
- DPDP Act
- CERT-In Directions 2022
Typical stack
Before you start
Telecom: common questions
Do you replace our BSS or OSS?
For large operators, no. We build around them. Regional ISPs sometimes need a lighter billing and provisioning system, and we can build that.
Can customers report faults on WhatsApp?
Yes. The WhatsApp flow checks the account, runs basic line checks where your systems allow, opens a ticket and sends updates as the engineer moves.
How do you deal with TRAI reporting?
We capture the timestamps and categories TRAI quality of service and complaint reports need, so the reports come straight from system data.
Talk to us
Working in telecom?
Tell us which process hurts most. Someone who knows the sector will reply with two or three options and rough hours.
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Tell us what you are trying to build.
Share the problem in a short call. You leave with a clear view of the approach, the team and the cost.
A specialist replies within one working day. The first conversation is free.