Industry
InsurTech
Policy, claims and distribution systems for insurers, brokers and MGAs. Insurance runs on a long chain: product filing, distribution through agents, banks and aggregators, underwriting, issuance, servicing and claims, each under IRDAI rules. Most insurers have a core policy system that is hard to change, so the value lies in the layers around it: faster quotes, cleaner claims intake and better tools for the people who sell and service policies.
- General and health insurers
- Life insurers
- Insurance brokers and corporate agents
- Web aggregators and embedded insurance platforms
- Third party administrators (TPAs)
- Motor and health surveyors
The pressure points
What slows insurtech teams down
- Claims drown in documents
- A single health or motor claim brings bills, discharge summaries, FIRs, photos and survey reports. Staff read them line by line to decide what is payable.
- Core systems are slow to change
- Launching a new product or rider on the core policy system takes months, so distribution partners wait.
- Distribution is fragmented
- Agents, bancassurance, POSPs and aggregators each have their own process. Commission and persistency tracking is done in spreadsheets.
- Fraud hides in volume
- Inflated bills, staged accidents and repeat claimants are spotted by experienced eyes, but only when someone has time to look.
Systems this sector runs on
The software we build and connect
Each of these can be built new, extended from what you already use, or connected to your existing ERP and accounting.
- Claims Management SystemInsurance claimsFNOL to settlement: intake, document checklist, surveyor or TPA assignment, assessment, approval limits and payment, with turnaround time visible.
- Customer Relationship ManagementCRMLeads from every channel, renewal pipelines and service requests tied to the policyholder.
- Customer and Partner Self-Service PortalsCustomer portalsPolicy download, endorsements, renewals and claim tracking for customers, and separate portals for agents and corporate clients.
- Recurring Billing and Subscription ManagementBilling and subscriptionsPremium collection, instalments, mandates, refunds and commission payouts reconciled against the core system.
- Governance, Risk and Compliance ManagementGRC and complianceRegulatory returns, grievance turnaround, cyber security controls and audit evidence in one place.
- Business Intelligence and Management DashboardsBI and dashboardsLoss ratios, claim ageing, persistency and channel performance pulled from core and claims systems.
Built for this sector
Systems specific to insurtech
The work that generic software does not cover, and where most of the value sits.
- Quote and buy flows
- Rating engines and rules outside the core system, so product and pricing teams can change questions and loadings without a release.
- Agent and POSP app
- Quotes, proposal forms with e-KYC, payment links, renewal reminders and commission statements on the agent's phone.
- Surveyor app
- Motor surveyors capture photos with location and time stamps, estimate parts and labour and submit the report from site.
- Underwriting workbench
- Proposal, medical reports and declarations on one screen, with rules that route cases to the right underwriting authority.
Where AI helps
AI use cases with a clear return
Claim document reading
Hospital bills, discharge summaries and invoices are read and turned into line items, matched to policy terms and flagged for the assessor.
Assessors spend their time on judgement
Fraud signals for review
Patterns across claims, providers, garages and claimants are scored and the reasons shown, so the investigation team decides what to pursue.
Suspicious claims get looked at earlier, with reasons attached
Motor damage estimation support
Photos of the damaged vehicle are assessed for affected parts to give the surveyor a starting estimate.
Shorter time from intimation to survey report
Servicing agent
Handles common requests such as address change, nominee update and policy copy over WhatsApp, with authentication and audit trail.
Routine requests close without a call centre queue
Underwriting summaries
Summarises medical reports and proposal disclosures into a one page view for the underwriter.
Faster, more consistent underwriting decisions
What your team would see
- Claims intimated this month
- 8,420
- Cashless approval within SLA
- 93%
- Average settlement time
- 6.8 days
- Flagged for investigation
- 2.1%
Claims settled per week
Claims closed within SLA by line
- Health cashless93
- Health reimbursement78
- Motor own damage84
- Travel88
- Property61
A sample of the kind of dashboard we build for this sector. Figures are illustrative.
Connects with
- Core policy administration systems
- TPA and hospital networks
- Web aggregator and broker APIs
- CKYC and Aadhaar e-KYC
- Payment gateways and NACH mandates
- Vahan vehicle registry
- WhatsApp Business
- Salesforce
Rules we design for
Typical stack
Before you start
InsurTech: common questions
Do you replace our core policy system?
Rarely. Most insurers get more from building quote, claims, servicing and distribution layers around the core system and integrating through its APIs or database views.
Can AI approve or reject claims?
We do not set it up that way. AI reads documents and raises flags. A person with the right authority makes the decision, and the reasons are recorded.
Where will policyholder data be stored?
In India, in your cloud account or data centre, in line with IRDAI's requirements. We document data flows for DPDP and for your information security team before go-live.
Talk to us
Working in InsurTech?
Tell us which process hurts most. Someone who knows the sector will reply with two or three options and rough hours.
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