Industry
Government and Public Sector
Citizen services that work on a basic phone and in the citizen's own language. Public bodies serve large and varied populations with fixed budgets, formal procurement and strict security review. Most departments already have several legacy applications, so the useful work is often a citizen facing layer, case workflows for officers and dashboards for decision makers, built to government web and hosting guidelines.
- State departments and directorates
- Municipal corporations and urban local bodies
- Public sector undertakings
- Smart city SPVs
- Regulators and statutory boards
- Universities and public institutions
The pressure points
What slows government and public sector teams down
- High volumes of applications and grievances
- Certificates, licences, permissions and complaints arrive in thousands, often on paper or through several portals, and officers track them in registers.
- Legacy systems that cannot be switched off
- Older applications hold years of records. New services must read from and write to them until migration is safe.
- Security and hosting requirements
- Applications need a security audit by a CERT-In empanelled auditor, hosting on government or MeitY empanelled cloud and compliance with GIGW before go live.
- Reaching every citizen
- Citizens use basic Android phones, speak many languages and some have disabilities, so portals must be light, multilingual and accessible.
Systems this sector runs on
The software we build and connect
Each of these can be built new, extended from what you already use, or connected to your existing ERP and accounting.
- Customer and Partner Self-Service PortalsCustomer portalsCitizen portals for applications, payments, status tracking and downloadable certificates with DigiLocker and Aadhaar based authentication.
- Document Management and WorkflowDocument managementFile movement, noting, approvals and records retention that mirror how offices actually process files.
- Governance, Risk and Compliance ManagementGRC and complianceAudit paras, RTI requests, court case tracking and compliance with government circulars in one register.
- Business Intelligence and Management DashboardsBI and dashboardsScheme progress, pendency by office and officer, and district level views for review meetings.
- Procure to Pay and Vendor ManagementProcurementIndents and tenders with links to GeM, approvals under delegation of financial powers, and contract tracking.
- Field Service ManagementField serviceInspection and survey apps for field staff with geo tagged photos and offline forms.
Built for this sector
Systems specific to government and public sector
The work that generic software does not cover, and where most of the value sits.
- Grievance redressal workflow
- Complaints from portal, helpline, WhatsApp and CPGRAMS routed to the right office, with timelines, escalation and citizen feedback.
- Scheme and beneficiary management
- Eligibility rules, application scrutiny, beneficiary registry, DBT payment files and de-duplication against other schemes.
- Licensing and permission systems
- Single window applications with checklists, inspections, fee calculation and digitally signed certificates with QR verification.
- Command and control dashboards
- Live feeds from city systems such as water, traffic and waste collection into one view for officials.
Where AI helps
AI use cases with a clear return
Citizen help in regional languages
A voice and chat assistant answers questions about services and eligibility in Gujarati, Hindi and other languages, grounded in official documents.
Citizens get clear answers without visiting an office, and helpline staff handle complex cases.
Grievance classification and routing
Reads complaints, identifies department, location and urgency, and routes them correctly, with duplicates grouped.
Fewer complaints bounce between offices and urgent ones are seen sooner.
Form and document processing
Extracts data from scanned applications and supporting documents and checks completeness before scrutiny.
Officers review complete files and incomplete ones are returned to citizens early.
Policy and circular assistant
Lets officers ask questions across government resolutions, circulars and rules, with the source order cited.
Decisions refer to the current rule, and new staff learn procedures faster.
What your team would see
- Applications received (month)
- 48,210
- Disposed within timeline
- 87%
- Pending beyond timeline
- 1,940
- Citizen satisfaction
- 4.1 / 5
Monthly applications, thousands
Pendency by service, %
- Building permissions31
- Property tax24
- Trade licences19
- Birth and death certificates14
- Water connections12
A sample of the kind of dashboard we build for this sector. Figures are illustrative.
Connects with
- DigiLocker
- Aadhaar authentication through licensed AUAs
- Government payment gateways and PFMS
- GeM
- CPGRAMS
- SMS gateways and WhatsApp Business
- Existing state data centre applications
Rules we design for
- DPDP Act 2023
- Guidelines for Indian Government Websites (GIGW 3.0)
- CERT-In Directions 2022 and security audit requirements
- MeitY cloud empanelment guidelines
- Rights of Persons with Disabilities Act 2016
- Information Technology Act 2000
Typical stack
Before you start
Government and Public Sector: common questions
Can AI run on government infrastructure without public cloud APIs?
Yes. Open models such as Llama or Qwen can run on servers in a state data centre or empanelled cloud, so citizen data never leaves approved hosting.
Do you build to GIGW and accessibility standards?
Yes. Accessibility, bilingual content, performance on low end phones and security testing are part of the build plan from the first week.
How do you deal with existing legacy systems?
We integrate first through APIs or database views, run old and new side by side, and migrate data in stages once records reconcile.
Talk to us
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