Industry
BFSI
Faster onboarding, loans and claims, with an audit trail the regulator will accept. Banks, NBFCs, insurers and brokers sit between customers and regulators, so every workflow has to be quick for the customer and explainable to RBI, SEBI or IRDAI. Core systems are usually old and stable; the gains come from the layers around them: onboarding, origination, servicing, collections and reporting.
- NBFCs and housing finance companies
- Cooperative and small finance banks
- Insurance companies and brokers
- Stock brokers and wealth managers
- Microfinance institutions
- Asset management companies
The pressure points
What slows bfsi teams down
- Manual KYC and onboarding
- PAN, Aadhaar, bank statements and income proofs are checked by hand. Drop off is high and every file waits in a queue for an operations executive.
- Core systems that resist change
- Core banking and policy admin systems were built for batch processing. Adding a digital front end means careful integration with the systems already there.
- Regulatory scrutiny of every release
- RBI and SEBI expect change management, outsourcing controls, data localisation and audit logs. Weak evidence turns an inspection into months of remediation.
- Collections and servicing at scale
- Thousands of EMI reminders, bounce cases and service requests are handled through calls and spreadsheets, with little view of what is working.
Systems this sector runs on
The software we build and connect
Each of these can be built new, extended from what you already use, or connected to your existing ERP and accounting.
- Loan Origination and Loan Management SystemLoan managementOrigination, underwriting rules, sanction, disbursement, EMI schedules, NACH mandates, collections and closure with full audit history.
- Claims Management SystemInsurance claimsClaims intake, document collection, surveyor assignment, assessment and settlement with TAT tracking against IRDAI expectations.
- Customer and Partner Self-Service PortalsCustomer portalsMobile and web self service for statements, foreclosure quotes, policy servicing and grievances, reducing branch and call centre load.
- Governance, Risk and Compliance ManagementGRC and complianceRegulatory returns calendar, circular tracking, policy attestations, audit findings and remediation in one register.
- Customer Relationship ManagementCRMLeads from DSAs, branches and digital channels, cross sell based on relationship data, and service request tracking.
- Document Management and WorkflowDocument managementLoan files, KYC records and policy documents stored with retention rules, versioning and controlled access.
Built for this sector
Systems specific to bfsi
The work that generic software does not cover, and where most of the value sits.
- Digital KYC and onboarding
- Video KYC, CKYC registry lookup, DigiLocker and Aadhaar based eKYC through licensed providers, PAN verification and penny drop bank checks.
- Account Aggregator integration
- Consent based bank statement and financial data fetch through the AA framework, parsed into an underwriting summary.
- Co-lending and BRE engine
- Configurable business rules for eligibility, pricing and co-lending splits with partner banks, versioned and explainable.
- AML transaction monitoring
- Rules and scenarios for suspicious patterns, alert workflows and STR and CTR preparation for FIU-IND.
- Regulatory reporting pipelines
- Automated extraction and validation for CIC bureau submissions, XBRL returns and internal MIS from source systems.
Where AI helps
AI use cases with a clear return
KYC document checks
Reads PAN, Aadhaar (masked), address proofs and bank statements, checks consistency across documents and flags mismatches for an officer.
Operations teams review only the exceptions, and turnaround time drops for clean files.
Bank statement analysis
Extracts income, obligations, bounces and unusual credits from statements to prepare a credit memo draft.
Credit officers start from a structured summary and keep the final decision.
Collections prioritisation
Scores overdue accounts on likelihood to pay and best contact channel, and drafts reminders in the customer's language.
Field and call teams focus on the accounts where contact makes a difference.
Circular and policy assistant
Answers staff questions from RBI circulars, master directions and internal policies, citing the paragraph used.
Compliance teams spend less time on repeat questions and staff act on the current rule.
Claims fraud signals
Flags claims with unusual patterns such as early claims, repeat hospitals or document tampering for investigation.
Investigators see the riskier claims first while genuine claims move faster.
What your team would see
- Disbursed (MTD)
- ₹48.6 Cr
- Login to sanction TAT
- 2.4 days
- 30+ DPD
- 3.1%
- Open grievances
- 62
Monthly disbursals, ₹ Cr
Applications by source, %
- Branch34
- DSA29
- Digital22
- Co-lending10
- Referral5
A sample of the kind of dashboard we build for this sector. Figures are illustrative.
Connects with
- Core banking systems (Finacle, Flexcube and others)
- CKYC registry and UIDAI licensed KYC providers
- Account Aggregators
- Credit bureaus (CIBIL, Experian, Equifax, CRIF)
- NPCI NACH and UPI AutoPay
- DigiLocker
- FIU-IND reporting
Rules we design for
- RBI Master Direction on KYC
- RBI Master Direction on IT Governance, Risk, Controls and Assurance Practices
- SEBI Cybersecurity and Cyber Resilience Framework
- IRDAI regulations
- PMLA 2002
- DPDP Act 2023
Typical stack
Read more
Work and writing for this sector
- Project · FDELow code workflows for loan processing that a financial services firm's own teams now run60%Faster loan approvalsRead the case study
- Project · O2EDPDP Act compliance programme for a lending NBFC, run on TrustOSA mid sized NBFC in western India lending to two wheeler buyers and small businessesRead the case study
Before you start
BFSI: common questions
Do you replace our core banking system?
Rarely. We build onboarding, origination, servicing and reporting around the existing core through its APIs or integration layer, which carries far less risk.
Where is customer data hosted?
In India, on your cloud tenancy or data centre, in line with RBI data localisation expectations. AI calls are routed only to approved endpoints, and personal data is masked where it is not needed.
Can AI make credit decisions?
We design it to support the people who decide. Models prepare summaries and scores, a credit officer signs off, and every recommendation is logged with its inputs.
Talk to us
Working in BFSI?
Tell us which process hurts most. Someone who knows the sector will reply with two or three options and rough hours.
All industriesStart a conversation
Tell us what you are trying to build.
Share the problem in a short call. You leave with a clear view of the approach, the team and the cost.
A specialist replies within one working day. The first conversation is free.