AI Division
Calls and chats that get the job done.
Customers call and message at all hours to book, reschedule, check an order or ask something simple. We build voice and WhatsApp agents that handle these in Hindi, Gujarati and English, and pass the conversation to a person when it needs one.
In short
What does Voice and WhatsApp Agents from Code Colonies cover?
Calls, bookings, reminders and order status in Hindi, Gujarati and English. Deliverables include voice and WhatsApp flows; connections to your booking or order system; handover to your staff; conversation reports. The work is delivered under 2good.dev at USD 2 or INR 199 an hour, a 150 hour minimum, no advance and payment after you accept the work.
- How does the work run?
- Assess (1 to 2 weeks), pilot (2 to 3 weeks), production (rollout) and managed operations (monthly).
- Which tools and standards are used?
- WhatsApp Business API, Twilio, Exotel, Speech to text, Text to speech and Claude, chosen to fit your systems.
- Who owns the result?
- You do. Once you accept and pay, the documents, code and intellectual property from the work are yours.
- How do I start?
- Book a call or send a short brief. A specialist replies within one working day.
When clients call us
Situations we are asked to resolve
- Calls go unanswered at the busiest times of day.
- Staff spend hours confirming bookings and sending reminders.
- Customers ask for order status on WhatsApp and wait hours for a reply.
- Many of your customers would rather speak Hindi or Gujarati.
Scope
What the work covers
- Conversation design
- Scripts, intents and fallbacks based on how your customers really talk.
- Voice agents
- Inbound and outbound calls with natural speech and short pauses.
- WhatsApp agents
- The official WhatsApp Business API, with templates, media and payment links.
- Booking and order actions
- Reads and updates your calendar, POS, CRM or order system as the call happens.
- Warm handover
- Transfer to a person, with a summary of the conversation so far.
- Consent and records
- Opt in, recording notices and logs designed with the DPDP Act in mind.
How it runs
A clear path, with gates
- Step 11 to 2 weeksAssessLook at call and chat volumes, common requests and languages.
- Step 22 to 3 weeksPilotLive on one line or one number, with real customers.
- Step 3RolloutProductionExtend to every channel and hour, with monitoring.
- Step 4MonthlyManaged operationsRefine scripts, add new requests and track how many are resolved.
Deliverables
What you receive, and what changes
What you receive
- Voice and WhatsApp flows
- Connections to your booking or order system
- Handover to your staff
- Conversation reports
- Consent and retention settings
What changes
- Fewer missed calls
- Bookings taken after office hours
- Less waiting for customers
- More staff time for difficult cases
- Typical stack
- WhatsApp Business APITwilioExotelSpeech to textText to speechClaudeGeminiOpenAI Realtime
Start here
Talk to us about voice and WhatsApp agents.
Tell us what you are trying to achieve. A specialist replies within one working day, and the first conversation is free.
Questions
Which languages are supported?
Hindi, Gujarati and English as standard. We can add other Indian languages after testing them with your customers.
Will customers know they are speaking to an AI?
Yes, we always tell them at the start. People trust a service more when it is upfront, and it is good practice under data protection rules.